SUSAN PANTS

Please note the size charts are only a guide to helping you find the right size but sizes may vary slightly between different clothing styles. For women clothing range, our models wear size 8, small or one size through our website. Our Resort Wear collection is more generous in sizing compare to our Boho collection. If you have any questions regarding your size selection please feel free to email our customer service team at: orders@esmeraldathomson.com

We want you to be happy with your purchase and we take great pride in our reputation for quality. All Goods are quality controlled and double checked one by one before being dispatch to you. Our Return Policy applies to any item purchased at the markets, shop or online store. Please read our policy and choose carefully before making a purchase as we DO NOT refund/exchange for change of mind.

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Please note that we DO NOT offer exchanges, credit notes or refunds on SALE or PROMOTIONAL items if you change your mind or it’s not the right fit. This includes flash sales and discount codes. WE DO NOT OFFER EXCHANGE OR REFUND ON SALE ITEMS.

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EXCHANGE POLICY

Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to color, size, and fit. Please note that if you send a sale item back to us, it will be returned to you.

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PLEASE EMAIL orders@esmeraldathomson.com to process your exchange. No exchange will be accepted without prior contact via email.

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We do not offer refunds for change of mind purchases or incorrect decision/fit. If an item simply does not fit, it is considered a change of mind return and cannot be refunded. We offer only credit notes. We will provide you with an exchange or credit note if The Garment is the wrong size for full priced items only where The Garment meets the following:

The Garment must be in original condition-unworn, unwashed, not damaged with all tags still attached.

The Garment must be in their original packaging.

The Garments are returned within 7 days of purchase date.

The original invoice as proof of purchase is provided. 

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We reserve the right to deny exchanges if the garment isn't in the above conditions - it will be returned to you. All exchange items will undergo a quality control check, which ensures all clothing have been received in its original condition. All exchanges will be at your own expenses meaning you are to include a return prepaid postal satchel for us to send you your exchange item in. We need you to send items back to us via Registered Post. ESMERALDA THOMSON takes no responsibility for lost parcels. We also do not offer refunds, only credit notes.

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Your credit note is valid for 3 months from the date your return order is received.

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If you would like to make an exchange please go to the main menu and click on 'RETURNS'.  If we do not hear from you within 2 days of delivery of the item, we will not be able to process your exchange anymore.

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All items purchased from the ESMERALDA THOMSON Online Store or at the markets may only be exchanged and processed back through the ESMERALDA THOMSON Online Store.

Note: Shipping charges will not be refunded.

We offer Free Shipping on All Orders within Australia. We use Australia Post for all deliveries Australia-wide. Your order will be shipped within 48 hours of us receiving it (excluding weekends). Please note we do not post to PO Box address.

The orders will arrive at the supplied shipping address within 5-7 business days for delivery except for Christmas, Easter periods and other periods of high demand (except WA, normally around 7-10 working days). If there are any unexpected delays you will be contacted by us. If your parcel is being sent to your work address, please provide company name. If the garment is Return To Sender for this reason postage will be charged.

Most Sydney based orders will arrive within 2 working days after leaving our warehouse. ESMERALDA THOMSON reserves the right to leave your order at your door, we do not accept responsibility for any losses or damages occurred in the process.

Please note that ESMERALDA THOMSON is not responsible for any delays caused by Australia Post, especially during high-volume seasons. Please note that all delivery times are estimated. ESMERALDA THOMSON is not guaranteeing delivery dates.

ESMERALDA THOMSON is not liable for missing parcels due to any errors on the customer or Australia Post’s part.

INTERNATIONAL: 

We offer Free Shipping for all international orders over AUD 200 otherwise AUD 20. Please allow 5 -14 business days shipping time. 

You may be required to pay customs duties and taxes. All taxes and custom fees are the responsibility of the recipient of the shipment and are not included in the order cost or shipping charge. Taxes and custom fees differ depending on each country. Please contact your local customs office if you are not sure about the applicable taxes and applicable fees. ESMERALDA THOMSON takes no responsibility for any additional taxes and custom fees that are requested for the shipment of your order.